Report shows unexpected numbers

A report that doesn't match what you expected is almost never a data problem — it's usually a filter quietly doing its job. NestPoint reads live data every time you run a report, so the numbers are always current; what changes the total is which slice of that data you asked for. Walk the filters top to bottom and the difference almost always turns up.

Check the date range first

The most common surprise. A preset like Last 7 days counts today and the six days before it — not a calendar week — and it uses your workspace's time zone, so a late-night check-in lands on the day it happened locally. If you typed dates into Start and End, those override the preset entirely, and both ends are included. A range that's a day short at either end is enough to move a total.

Check the member status filter

On member reports, the Status filter decides who's counted:

All statuses

Counts active and inactive members together. This is the default, so it's the widest number you'll see.

Active only

Drops anyone marked inactive. If a total shrank since last time, this is often why — a few members went inactive between runs, and the report faithfully left them out.

Inactive only

The reverse — useful for cleanup work, surprising if you forgot it was set.

Check the Audience strip

Below the main filters, member reports carry an Audience strip. Left alone it reads “All members” and counts everyone. But once you add conditions, it narrows every number on the page to just the members who match — and it does so quietly. Look for the match count on the strip; if it shows fewer members than you expected, open it and read the conditions. A stale condition left over from an earlier question is a common cause of a total that seems too low.

Check the center, on multi-center workspaces

If your workspace runs more than one center, reports carry a Center filter that defaults to All centers. When it's set to a single center, nothing on the page announces it except the dropdown itself — so a report scoped to one location can look like your whole organization's numbers came up short. Glance at the dropdown before you trust the total.