We all felt the same thing: there has to be a better way of doing this.
Those headaches guided every core decision we made. NestPoint isn't a feature list assembled from what other systems have. It's a set of answers to problems we could each name.
One member record, thirteen modules
Creating a member takes seconds. You decide what data you collect and what each member can access. Sort members into tiers you build yourself, or start from ones already set up.
Households stay together. A spouse, a grandchild, a caregiver are one household from the start, so family pricing applies at registration instead of getting fixed later.
That single record works across all thirteen modules. Right after you sign Mary up you can check her in at the front desk, add her to an activity, put her in a group, book her an appointment, register her for transportation, put her on a trip roster, put her down for Friday's meal. No exports between steps. No second place her name is spelled differently.
Everything else here follows from that.
The front desk
The front desk is where you serve members face to face. A new member signing up, a returning member with a badge to scan, a caller who needs an answer now. We spent more time here than anywhere else in the product. The goal was for it to be so seamless in your processes that you forget you're using it.
Check members in by scanning a badge or searching a name, and log what they're here for as you go. Check in a whole household or a group of regulars in one click. Turn on check-outs if you need exact time in the building. Or use the member kiosk and let members check themselves in, no employee required.
More than one building
Plenty of organizations run more than one site. Set up multiple centers, each with its own schedule and activities, over one roster of members. Decide which centers each staff account can work in, and which each member belongs to. Someone who uses two of your sites is still one person with one history.
Email campaigns are included
If you're paying a separate subscription just to send email campaigns, you can stop. The Engagement module is part of NestPoint, on every plan.
Reach members who've stopped coming in. Members from a region, members of a group, participants in an activity. You build the audience by describing it instead of exporting a list and pasting it somewhere else. Start from the template library, then send it, schedule it, or set it up once as an automation.
Reporting without the rebuild
Reporting is a headache by definition. We didn't remove it. We spent a lot of time making it a smaller one.
There's a library of pre-built templates for the reports most organizations already get asked for: the board summary, the funder packet, the city contract, the year-end statement. Build custom reports when yours is unusual. Filter to exactly the people and dates you mean. Bundle several reports into a packet so a whole board meeting comes out of one run. When someone asks which way a number is going, the trends view shows how it's moved instead of making you rebuild the same report four quarters running.
This is quick because of the first section. The numbers are already there. A badge scan, a meal tally, and a shift check-out recorded them as they happened.
Why every plan includes everything
You shouldn't have to work out which version of the product you need before you've used any of it. So we didn't build versions.
Every plan includes all thirteen modules, every integration, and support from people who know the product. The only thing that changes between plans is how many active members you have, measured on a rolling thirty-day average so a busy event week costs you nothing. When we ship something new, it goes to everyone.
Most of the people we build for are nonprofits, or new organizations still finding their footing. We know what a recurring line item looks like on that kind of budget. We know how it feels to sign up for something and then find that the part you actually needed costs extra.
Feature-gating charges you twice for a decision you already made when you signed up. We'd rather charge once, tell you the price, and keep it there.