Any tier you offer — student, regular, lifetime, family, honorary, institutional — with auto-renew, grace periods, payment retry, and lapse-recovery workflows that catch members before they walk away. Configured once, runs all year.
What it does
Configurable tiers
Build any tier structure: student, regular, lifetime, family, honorary, institutional, sustaining, scholarship. Each tier has its own pricing, renewal cadence, benefits, eligibility rules, and required fields. Add a tier, retire a tier, restructure pricing — all from settings, no support ticket.
Auto-renew
When a member signs up with auto-renew, their dues charge automatically on the renewal date — annually, monthly, or whatever your tier defines. Members get a heads-up email two weeks before renewal so they're never surprised; they can cancel auto-renew anytime from the portal.
Payment retry & lapse recovery
When an auto-renew charge fails (expired card, insufficient funds, declined), the system retries on a schedule and emails the member to update their card. Members in a grace period keep their access; members who don't resolve get a warm re-engagement email, not a cold cancellation.
Family memberships
Family memberships cover the whole household — spouses, kids, dependent grandparents. Per-member benefits still apply (each member checks in individually, registers for their own programs, gets their own badge), but billing and renewal happen at the household level.
A workflow walkthrough
The lifecycle of a single member, from sign-up through one near-miss lapse and the recovery email that saved the renewal.
March 4 — Marcus joins. He signs up for the regular individual tier, pays pro-rata for the nine months through year-end, sets up auto-renew. Welcome email queues automatically.
December 15 — Pre-renewal notice. Two weeks before the January 1 renewal, the system emails Marcus: "Your membership renews January 1 for $250. The card on file is the Visa ending 4521. Update or cancel anytime."
January 1 — Auto-renew runs. The charge fires. His Visa was replaced in November; the auto-renew fails. The system retries in 3 days; failed again. A soft email goes to Marcus: "We weren't able to process your renewal. Update your card from the portal — your access continues through January 31."
January 14 — Marcus updates. He gets the second reminder email, taps through, updates the card in 90 seconds. The renewal charge fires on the new card; he's renewed for another year. The whole sequence visible in his record — failed charges, recovery emails, successful renewal — for the audit log.
February 1 — All clear. Marcus is on the active member roster for the new year. The director's monthly board summary shows the recovery: he was one of 18 members who came back through the payment-retry workflow this month.
Questions, answered
Set up your workspace this morning. Configure your tiers this afternoon. Open the portal to your members tomorrow — and watch renewals run themselves.
14 days free · Card required · Cancel anytime
