Member can't check in: troubleshooting badge scans

When a scan doesn't check someone in, NestPoint almost always tells you why right there on the screen. Match the message you see to the list below — most of these are a ten-second fix.

Start with the message on screen

The scan result names the reason it didn't go through. Here's what each one means and what to do.

Unrecognized badge code

The code isn't linked to anyone in your workspace. Usually that's a brand-new card that hasn't been assigned yet, or a card that was replaced and retired. Assign it to the member and try again — see Assign or replace a badge.

Member is inactive

The person is in your roster, but their record is set to inactive, so it won't accept a check-in. Reactivate them from their profile, then scan again.

Membership isn't valid at this location

If you run more than one center, their membership doesn't cover the one you're at. Sell them a day pass to admit them, or update their membership to include this center.

Already checked in

Not really an error — they're already here. If it was a mistake, you can reverse it; see Undo a check-in or check-out.

If the scanner itself seems off

Type the code in by hand instead. If typing checks them in but scanning doesn't, the trouble is the scanner, not NestPoint: make sure your cursor is in the scan bar before you scan, and that the scanner is set to send an Enter after the code. A scanner that drops or adds a character will read as "unrecognized" every time.