Manage one-time and recurring requests, review mobility needs, prepare driver schedules, and keep each completed ride with the member record.
What it helps with
Ride requests
Authorized members, family contacts, or staff can submit ride requests. Save frequently used pickup and drop-off information with the member for future scheduling.
Mobility matching
Record relevant mobility and assistance information on the member record, then review it while assigning an available vehicle and driver.
Driver dispatch
Authorized drivers can review their assigned stops, addresses, rider details, and relevant mobility information from a phone or tablet, then record progress as the route runs.
Ride history & reporting
Record mileage, times, vehicle, driver, trip category, and notes. Use those records to prepare supported operational or funder reports.
A typical workflow
A recurring route follows the same clear process each time while still allowing staff to respond to changes.
Collect the request. Add the member to a one-time trip or recurring route and confirm the pickup, destination, and assistance needs.
Prepare the route. Review riders, vehicle capabilities, driver assignments, and the stop order before dispatch.
Record progress. Drivers mark pickups and drop-offs while the dispatcher reviews the current route status.
Complete the trip record. Add mileage, timing, and operational notes once the route is complete.
Use the history in reporting. Filter recorded rides by date, program, or other fields when preparing an internal or funder report.
Common questions
See how a recurring route holds together when a rider cancels, a vehicle changes, and the mileage still has to be reported.
Card required. Cancel anytime.
