Recurring shuttle runs, wheelchair-accessible vehicle matching, driver dispatch from a tablet, ride history per member. Save the Tuesday grocery run once; it runs every Tuesday until the year is out.
What it does
Ride requests
Members request a ride from the portal; family members can request on their behalf. One-off requests for medical appointments, recurring requests for the Tuesday grocery shuttle. Pickup and drop-off addresses save to the member's record for next time.
Mobility matching
Mobility status is a field on every member: ambulatory, walker, wheelchair, two-passenger required. When dispatch builds a route, the system only offers vehicles that match — no double-booking a wheelchair rider onto a sedan, no surprise the morning of.
Driver dispatch
Each driver gets a daily route view: pickup order, addresses, rider names, mobility flags, contact numbers. Mark a pickup complete from the curb. Late pickup? The system notifies the dispatcher and the rider automatically. No paper route sheets.
Ride history & reporting
Per-member ride history with mileage, pickup and drop-off times, vehicle, driver, and notes. Roll up by quarter, by program (medical vs. social vs. shopping), by member demographic. The AAA transportation report is built from this data — no separate spreadsheet.
A workflow walkthrough
The full lifecycle of a recurring transportation program, week by week.
Monday afternoon — Bill calls. Bill forgot to opt in for tomorrow's grocery shuttle. The volunteer at the desk pulls up his record, adds him to Tuesday's route. Driver Anna sees the change on her tablet in real time; no callback needed.
Tuesday, 7:30 AM — Dispatcher reviews the route. Six riders, route optimized for pickup order, two with walkers, one wheelchair. The ADA-accessible van auto-assigned. Anna gets her tablet view of the day; her phone rings if anyone needs to reschedule.
Tuesday, 9:15 AM — First pickup. Anna pulls up to Patricia's house. Patricia is waiting at the curb. Anna taps "pickup complete" on her tablet; the system logs the time and notifies the next rider that they're 12 minutes out.
Tuesday, 12:15 PM — Return. Everyone back at their home. Anna logs the return time, the total mileage, and any notes (Bill needed help with bags; Patricia mentioned her doctor's appointment Thursday).
Friday — Quarterly report runs. The dispatcher pulls the Q3 transportation report for AAA. Total rides, total mileage, breakdown by program (47% shopping, 32% medical, 21% social), demographic served. PDF ready to send Friday afternoon.
Questions, answered
Set up your workspace this morning. Configure your vehicles and routes this afternoon. Run your first recurring shuttle next week — and watch the dispatch run itself.
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