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For your members · Member portal

A member portal that keeps everyone up to date.

Members sign up for a class, pay for it, request a ride, and correct their own phone number, from the couch. Staff work from those same records, so nothing gets typed in twice.

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What it helps with

What your team can do here.

Self-service registration

The signup you would otherwise take by phone.

Members browse the classes, trips, meals, and rooms their center publishes, and sign up from the same screen. They see the seat count staff see, they take a waitlist place when it is full, and they cancel themselves up to the cutoff you set rather than leaving a voicemail nobody hears until Monday.

  • The seats they see are the seats you have
  • Waitlist place taken, and promoted automatically
  • Self-cancel up to the cutoff, then it comes to you

Their own record

Let them look things up instead of ringing the desk.

A member can see their own visit history, what they are signed up for, and the volunteer hours they have logged. What they can change is deliberately narrow: their name, their phone, their dietary needs, and the household members they add. Everything that decides what a membership is worth stays with your staff.

  • Their own visit history, without asking anyone for it
  • Name, phone, and dietary needs, corrected at source
  • Tier, eligibility, and status stay staff-controlled

Paying for it

The signup and the payment are the same moment.

A class fee, a trip, or a room booking is paid by card when the member signs up, and the receipt arrives in their email once it settles. There are no dues to renew here, because NestPoint has none. What gets paid for is the specific thing they signed up for.

  • Card payment at the point of signing up
  • Receipt emailed when the payment settles
  • The payment stays attached to what it paid for

On someone else's behalf

Her daughter can book the ride.

Not every member will ever touch a portal, and the ones who will not often have somebody who would. Where you allow it, a household member can sign someone up, request their ride, or see their schedule, one relationship at a time and only for the things you ticked. The front desk stays open for everyone who would rather call.

  • Permission granted per person and per action
  • Acting for someone does not mean acting as them
  • Everything still reachable by phoning the desk

A typical workflow

One member record, shared with the right people.

The member side and the staff side are the same records, so an update that starts on a sofa finishes in the office.

  1. The member signs in. They see the classes, meals, rides, rooms, and shifts their own center runs, and nothing it does not.

  2. They do the thing. A signup, a ride request, a room booking, a payment, or a corrected phone number.

  3. Staff see it immediately. It is on the roster, the dispatch list, or the member record, not in an inbox waiting to be transcribed.

  4. The limits still hold. Their tier decides what they may sign up for, and how often, exactly as it would at the desk.

  5. They can look it up again. Their visits, their signups, and their volunteer hours are theirs to check without ringing anyone.

Connected work

Keep the next step connected.

Works with

Other parts of NestPoint that share this information.

Especially useful for

Teams that often use this part of NestPoint.

Common questions

What teams ask before getting started.

It arrives typed up, because they typed it.

See what a member sees on their phone when they sign up for a class, pay for it, and correct their own phone number.

Try NestPoint free for 21 daysSee pricing

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