Help Center · Features
Service Hours
Track who serves and for how long — log hours, run shifts, and approve the ledger.
Setup
One-time configuration. Work through these once when you first turn the module on.
Daily use
What your staff actually does day-to-day.
Admin
Permissions, advanced reports, and edge cases.
Common questions
Quick answers to the things people ask most about this part of NestPoint.
Why don't my logged hours show up in the totals?
Reports count only Approved hours. New entries sit as pending in the ledger until someone reviews them — once approved, they roll into the summaries on their own.
Do hours come from check-ins, or do I log them by hand?
You log them by hand — the person, the role, the date, and how long they served. Hours aren't pulled from attendance, so what's recorded is exactly what someone entered.
What does the “Counts as volunteer time” setting on a role do?
When it's on for a role, that role's hours are included in your volunteer totals. It's how you keep genuine volunteer service separate from paid or staff time in the same system.
How do I pull a clean total for a funder?
Open the Reports tab and run the Volunteer hours summary. It totals the approved hours from roles that count as volunteer time — the number a funder is looking for, without hand-adding anything.
Can someone approve their own hours?
By default, no — the person who logged an entry can't be the one who approves it, which keeps a clean separation for your records. That check is deliberate.
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