Help Center · Features
Front Desk
Badge scan-in, family and group check-in, and the daily desk flow.
Setup
One-time configuration. Work through these once when you first turn the module on.
Daily use
What your staff actually does day-to-day.
Admin
Permissions, advanced reports, and edge cases.
Common questions
Quick answers to the things people ask most about this part of NestPoint.
Can members check themselves in?
Yes. The self check-in kiosk lets a member scan their own badge and confirm — see Launch the self check-in kiosk. Staff can keep working the desk at the same time.
What if someone forgets their badge?
Type their name into the scan bar and check them in from the result. If they've lost the badge for good, you can assign a replacement on the spot.
Can I check in a whole family together?
Yes. Household check-in brings everyone in a household in with one action, so a parent and their kids aren't five separate scans.
I checked someone in by mistake — how do I undo it?
Every check-in can be reversed. Follow Undo a check-in or check-out — the correction is recorded so your counts stay honest.
Can two staff run the desk at once?
Yes. Each person signs in at their own station, and check-ins from every station land in the same live list.
Still stuck?
Talk to a real human, not a chatbot.
Our support team knows the product. Get in touch, or start a trial and try it for yourself.