Features · Front Desk · Daily use
Check in a member
The front desk is where most of your day happens. Checking someone in takes one scan or a few keystrokes. This walks through both ways, and shows you what to look for so you know the visit was recorded.
Two ways to check someone in
The scan bar sits across the top of the page. It's ready the moment the page loads, so you can scan or start typing right away without clicking into it first.
Scan a badge
Scan the member's badge, or let them scan it themselves.
The scanner types the code and submits on its own. You don't need to press Enter or click anything.
Read the result card that appears.
The card shows the member's name and photo. The check-in is already recorded at this point — the card is your confirmation, not a step you have to finish.
Look someone up by name
When a member forgets their badge, you can find them by name instead.
Start typing the member's last name in the scan bar.
Matches start appearing once you've typed two letters.
Click the right person in the list.
The result card confirms the check-in, the same as a scan.
What the result card tells you
Every check-in brings up a card so you can confirm you got the right person before they walk away.
- Name and photo
- Who you just checked in. Glance here first to be sure it's the right member.
- Badge
- The badge code on file for them.
- Household
- The family this member belongs to, if any. Use this to spot when the rest of a family still needs checking in — see Check in a family together.
- Visit count
- Their visit number for the month, so you can see at a glance how often they come.
If the member is here for a class or program, the card also lets you mark them present for it. That's covered in Confirm a check-in and mark class attendance.
When a badge isn't recognized
If you scan a badge the system doesn't know, the card says so and offers two ways forward.
- Assign badge
- The member exists but this badge isn't linked to them yet. See Assign or replace a badge.
- New member
- This is someone's first visit. See Add a new member at the desk.